Our admissions process is designed to be stress free, both caring and efficient. We understand the beginning of the treatment process is not easy. This is why we do our best to offer a safe, comfortable, and relaxing environment. Our caring and compassionate team will guide you, privately and discreetly, to freedom from your addiction.

The process is as follows:

  • You make the call.
  • Pre-admission assessment interview completed
  • Nursing assessment completed to determine if eligibility criteria can be met.
  • If eligibility criteria met a medical assessment by our addictions specialist Doctors is completed including blood test & medical history review
  • Admission acceptance - providing all criteria met

On arrival all relevant admission paper work is completed, a clinical assessment will be carried out by our AOD specialist and in conjunction with the medical team and yourself a personalised withdrawal/treatment plan is formalised, a facility induction will be completed and then assigned a senior peer to introduce you to current guest and take you step by step through the Guest Handbook.

The following are some frequently asked questions about our admission process:

  • What to bring
  • What can I expect
  • Finance

What To Bring

Pack a simple bag including personal items that make you feel most at home.

  • Clothing for approximately 7 days – including walking shoes, exercise clothing and swimwear. You will be participating in external outings, so smart casual clothing is recommended.
  • Toiletries – toothbrush, toothpaste and shampoos.

Feel free to bring a photograph of family or a friend, or a favourite quotation that will inspire you through more challenging moments.

Our centre is complete - You will be provided with all you need

  • A comfortable and warm bed
  • Privacy
  • All meals will be supplied
  • Outdoor area to catch your breath or meditate

What Can I Expect?

First and foremost, at The Turning Point drug and alcohol detox centre you can expect to be treated with care and respect.  We provide a safe and compassionate place to complete your withdrawal and participate in the treatment program.

Checking In

Checking in can be a challenging experience, our staff will nurture you through this process.  Those afflicted with a substance abuse disorder have no idea of what to expect within their first 24 hours at an alcohol/drug treatment centre, so here is a brief indication of what you can expect.

You will not be alone – we will take care of you.  95% of our staff are in recovery themselves, living clean and sober, therefore they have a complete understanding of your current situation and will compassionately guide you through your admission process.

Following your initial meeting with our Admission Staff you will be shown through to your room, then inducted on all the facilities OH&S Policies, including emergency evacuation procedures.

Your belongings will be searched for any prohibited substances and products.  This will be explained to you prior to the search.  We will ensure items that are confiscated will be safely locked away or disposed of if necessary.


Relevant admission paper work is completed upon arrival. Your Treatment Plan is formulated with input from yourself. You will play a significant role in the development of this plan.

Your meeting with the Clinical Director is an important start to your process.  You will be asked personal questions and transparency will be the key for your recovery.  Co-operation and 100% honesty on your part will ensure the most effective plan is formulated for you that will be easier for you in the long-run.

Once you have met with our admission requirements you will be introduced to The Turning Point Team and other guests.

Your First Few Days

Now we get started.  From day 1 the treatment/withdrawal plan is implemented.

We always welcome questions at The Turning Point.  No question is a stupid question.  All questions about you and your plan are relevant when they come from you.

During your treatment the Consulting Doctor in conjunction with the Clinical Director will review your Treatment Plan on a regular basis.

We can reassure you that the environment you are welcomed into will be one of warmth and healing and our values of integrity, collaboration, commitment and hope will be woven through each and every interaction.  You will be safe.  You will be ok.  
Why – because at The Turning Point we care.


All costs must be paid for prior to admission, these costs will be discussed at your pre-assessment interview.

We will also answer any questions that you may have including those about financial arrangements.


We gladly assist in making flight and ground transportation arrangements for our out-of-town guests.

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